Privacy Policy

Effective Date: September 2026

This Privacy Policy explains how MineIQ ("MineIQ", "we", "us", or "our") handles information when you use the MineIQ mobile application and related services.

MineIQ is a Mining Engineer Digital Assistant designed to help users record, organize, calculate, analyze, and report mining-related operational information.

1. Information We May Collect

Depending on the features you use, MineIQ may process the following categories of information:

Account Information

• Name or account profile information.
• Email address.
• Authentication information required to sign in.
• Information provided through Google Sign-In when you choose that option.

Mine and Operational Information

Users may enter information related to their mining operations, including but not limited to:

• Mine or company information.
• Production records.
• Mine diary entries.
• Equipment and machinery information.
• Fuel and diesel records.
• Sales and dispatch information.
• Safety inspection information.
• Accident and near-miss information.
• Drill and blasting information.
• Explosive-related records.
• Mining calculation inputs and results.
• Other operational notes and records entered by the user.

Attendance, Workforce and Payroll Information

If you use the attendance, workforce and payroll features, you may enter information such as:

• Attendance entries and records.
• Workforce information, such as worker or employee names, roles and related details entered by the user.
• Wage, payroll and deduction calculations and related records.
• Notes and other information entered in connection with these features.

This information may relate to individuals other than the account holder, such as workers, employees or contractors. If you enter information about other people, you are responsible for ensuring that you are authorized to do so and that you handle it in accordance with applicable law and your organization's requirements. Please enter only the information you need.

Device and Technical Information

MineIQ may process technical information necessary for the operation, security, troubleshooting, and improvement of the application. This may include information such as:

• Device and operating-system information.
• Application version.
• Basic diagnostic information.
• Crash or error information where supported by enabled services.

2. How We Use Information

Information processed by MineIQ may be used to:

• Provide and operate MineIQ features.
• Authenticate users and maintain accounts.
• Synchronize supported information for signed-in users.
• Save and retrieve mine-related records.
• Generate reports and calculations requested by users.
• Record attendance, maintain workforce information and prepare payroll calculations and reports requested by users.
• Provide PDF and Excel export functionality.
• Maintain application security and reliability.
• Diagnose technical problems and errors.
• Improve the functionality and user experience of MineIQ.
• Respond to support, feedback, or bug reports.

3. Local Storage and Offline Use

MineIQ may store certain application information locally on your device to support application functionality and offline use.

Information stored locally remains on your device unless you remove the application, clear its data, or otherwise delete the information through available device or application functions.

4. Mine Manager Simulator

MineIQ includes the Mine Manager Simulator, an offline mining-management training and engagement feature.

Simulator information such as career level, game scores, attempts, streaks, and in-progress shift data is stored locally on the user's device. The simulator does not require a separate game account.

Local simulator progress can be removed by clearing MineIQ application data or uninstalling the application. Removing local simulator progress does not, by itself, delete a signed-in MineIQ account or cloud data.

5. Cloud Storage and Synchronization

When you use supported signed-in features, MineIQ may synchronize application data with cloud services used by MineIQ.

MineIQ uses Firebase services for supported authentication and cloud functionality. Depending on the feature, this may include Firebase Authentication and Cloud Firestore.

Guest usage may operate differently and may not provide the same cloud synchronization capabilities available to signed-in users.

6. Google Sign-In

MineIQ provides Google Sign-In as an authentication option.

If you choose to sign in using Google, Google may provide MineIQ with account information required to authenticate your account, such as your email address and basic profile information permitted by the sign-in process.

Google's handling of your information is governed by Google's own privacy policies and terms.

7. Firebase and Third-Party Services

MineIQ uses third-party services to provide certain application functionality. These services may process information as necessary to provide their respective services.

These services may include:

• Google Firebase Authentication.
• Google Firebase Cloud Firestore.
• Google Sign-In services.
• Google Firebase AI Logic and the Google Gemini Developer API, used to provide MineIQ AI features.
• Other technical services required for application operation, security, diagnostics, or supported functionality.

Third-party providers process information according to their respective terms and privacy policies.

8. MineIQ AI

MineIQ may provide AI-assisted features where enabled in the application, such as:

• Mining engineering explanations.
• Mining calculations and engineering support.
• Shift analysis.
• Record review.
• AI shift handover preparation.
• Mining exam preparation.
• Explanation of DGMS and other mining-related information.

MineIQ AI uses Google Firebase AI Logic and the Google Gemini Developer API to generate responses.

When you choose to use MineIQ AI, information you submit to that feature may be transmitted to the AI service for processing. Depending on the feature, this may include:

• Questions typed by the user.
• Mining calculation inputs.
• Mining-related context provided by the user.
• Shift information.
• Records intentionally supplied by the user for review.
• Text pasted by the user for explanation.

Gemini Free-Tier Disclosure

MineIQ currently uses an unpaid, free tier of the Gemini Developer API. Under Google's terms applicable to unpaid Gemini API services, content you submit and the responses generated may be used by Google to provide, improve, and develop Google products and machine-learning technologies, and such content may in some cases be reviewed by human reviewers.

Users should avoid submitting passwords, authentication credentials, payment-card information, confidential company information, commercially sensitive mining information, sensitive personal information, or other sensitive operational information into AI prompts unless they are authorized to provide that information for AI processing.

AI Accuracy and Safety Disclaimer

AI-generated responses may be incomplete, inaccurate, or unsuitable for a particular mine, operating condition, or legal requirement. MineIQ AI does not replace approved mine plans, statutory records, applicable regulatory requirements, official DGMS notices, standard operating procedures, competent-person instructions, site-specific safety procedures, or professional engineering judgment.

9. Reports, PDF and Excel Exports

MineIQ allows users to generate and export certain records and reports into formats such as PDF and Excel.

Exported files are controlled by the user and may contain information entered into MineIQ. Users are responsible for handling exported files securely and sharing them only with appropriate recipients.

Attendance, workforce and payroll reports and exports may contain personal information about workers or employees, so they should be shared only with authorized recipients. These outputs are record-keeping and calculation aids. They are not statutory registers, certified payroll records or payslips issued under law, and they do not confirm compliance with wage, labour, social-security, tax or other applicable requirements. Users remain responsible for verifying attendance, wage rates, deductions and payments, and for maintaining any records required by law.

10. Data Sharing

MineIQ does not intend to sell users' personal information.

Information may be processed or disclosed when necessary to:

• Provide MineIQ services.
• Operate authentication and cloud infrastructure.
• Provide technical support.
• Maintain security and prevent abuse.
• Comply with applicable law or lawful requests.
• Protect the rights, safety, and security of MineIQ and its users.

11. Data Security

We take reasonable measures intended to protect information processed by MineIQ from unauthorized access, alteration, disclosure, or destruction.

However, no method of electronic storage or transmission can be guaranteed to be completely secure.

Users are responsible for maintaining the security of their devices, account credentials, exported files, and other information under their control.

12. Data Retention

Information may be retained for as long as necessary to provide the requested MineIQ functionality, maintain accounts, satisfy legitimate operational requirements, resolve disputes, enforce agreements, or comply with applicable legal obligations.

The retention period may vary depending on the type of information and how the user interacts with MineIQ.

13. Account and Data Deletion

If you want to request deletion of your MineIQ account or associated personal information, use the MineIQ Account & Data Deletion page or contact us using the contact details below.

Account & Data Deletion: https://officialmineiq-dotcom.github.io/mineiq/accountdeletion.html

We may need to verify the identity of the requester before processing a deletion request.

Some information may need to be retained where required by law or where necessary for legitimate security, legal, or operational purposes.

14. Children's Privacy

MineIQ is intended for professional and general users and is not specifically directed toward children.

We do not knowingly request personal information from children for the purpose of creating accounts or using professional MineIQ services.

15. Permissions

MineIQ may request access to device capabilities or information only when required for a particular feature.

The availability and exact permissions may vary depending on the version of the application, device, operating system, and features being used.

16. Privacy Notice in the App

MineIQ may present a privacy and data notice during initial setup or after a material change to data practices. The notice provides access to this Privacy Policy and the MineIQ account and data deletion page.

MineIQ may store a local record indicating that the current privacy notice has been acknowledged so the same notice does not need to be shown on every app launch.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to MineIQ, applicable laws, third-party services, or our data practices.

When changes are made, the updated policy will be published at this URL and the effective date will be updated where appropriate.

18. Contact Us